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Law Society Gazette

Archive for November, 2010

Investment In Your Law Firm Marketing

Monday, November 29th, 2010

I recently returned from a trip to the States where I was attending a marketing course with some business friends. On the last evening of the conference a big night was called for so we headed out into the night and took a taxi to a restaurant. After a good meal and a few glasses of wine we decided to go to one final bar closer to our hotel for a nightcap. The taxi dropped us off and drove off into the night and we went to walk around a corner to a bar when we were stopped by a policeman.

“You can’t stand there” he said to us all. When we asked why he said if we continued to stand there he would have to arrest us for our own safety. Somebody had been shot in the next road and we were not in a safe place (local knowledge needs improving on the next visit). We took his advice and marched swiftly back to the safety of our hotel.

I travelled to Baltimore in search of one or two new marketing ideas or to hone current skills as I realise that this is vital if I want my businesses to be successful. This follows my Golden Rules Of Marketing4Solicitors Rule Number 1 – whatever business you are in, whether it is law or marketing, accountancy or a butchery, if you fail to become an expert in marketing you are letting new business slip through your fingers every single working day of your life.

I know that I always have to improve my marketing skills to ensure that my businesses grow and that is why I will travel far and wide for ideas, read hundreds of books every year and watch webinars and listen to seminars every week of my working life.

We all know that the law is facing challenging times now, in addition to those being faced by all other businesses during the recession, but there is still enough business being transacted out there for every solicitor to make very strong profits. However, you have to accept my Golden Rule Number 1. You can fight it by saying that you are a solicitor and being great at that should be enough, but then you put yourself firmly and squarely in the category with most other solicitors out there at the moment, and guess what their businesses look like? Yes, they are struggling. If you want the same results as them you can of course keep on doing what you have always done but you must accept that you will now, without doubt, see declining results.

However, as we approach the last month of 2010, you could see 2011 as the opportunity that you need to really get to grips with understanding and becoming a master of marketing your practice. Swallow up law firm marketing resources, read AND APPLY the advice in my emails, buy some of my products, read non-law firm marketing books, look at marketing in other sectors and apply them to your own, but DO SOMETHING different to market your firm and keep on doing something different and trying new marketing initiatives.

You can have a successful law firm in 2011, but you have to make a conscious decision to do so, then you have to back up that conscious decision with lots of action that you consistently take. If you shoot one arrow at a target you might be lucky and hit, but if you shoot hundreds of arrows one after the other at the target your chances of success increase dramatically. It is exactly the same with marketing. If you only ever try one marketing activity which fails and then you give up, that is your one arrow shot. You can only succeed by constantly shooting more marketing arrows at the target until you start to hit some bull’s-eyes. Then you will see your practice surviving and thriving throughout 2011 and well into the future!

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Author: Nick Jervis

Middle Lane Drivers

Monday, November 8th, 2010

I had to travel on the motorway at the weekend and one of my pet hates seemed to be out in force: middle lane drivers. They sit in the middle lane, not overtaking anything or anyone in site and often going more slowly than the people on the inside slow lane. These middle lane hoggers must cause millions of pounds of delays every year as the outside lane then builds up with traffic waiting to overtake them. If only they would do what they are supposed to do and move to the inside lane traffic would flow more freely, there would be less delays and I would have one less thing to moan about (this must be an age thing as I warm up into my 40′s there is definitely more that I find frustrating).

I was thinking about these middle lane hogs and business in general. They are clearly not the best drivers in the world because they cannot be bothered, or do not understand how the motorway is supposed to work. It made me think of some business owners who do not strive to be the best business, or even close to the best in their class. They are happy to accept average, striving to be the best requires that little bit of extra work.

I find this disappointing, even saddening. I am not saying every law firm has to be perfect, I know that is not achievable. But surely the goal has to be to try to be the best. To try and have the best marketing, the best website, provide the best service and watch your law firm success rise and rise as a result of your efforts? Otherwise, if we do not strive for the best aren’t we just like the middle lane drivers going nowhere in particular not particularly fast?

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Author: Nick Jervis

Learning From The Apprentice

Tuesday, November 2nd, 2010

I am still fuming after watching The Apprentice last week. If you have managed to miss the format, each week budding entrepreneurs are put into one of two teams and given a task to perform, usually selling something to retailers or the public. This week one of the candidates Melissa was constantly explaining how she was the best pitcher of products and that no one else should be allowed to pitch. She pitched twice, and each time showed she was completely and utterly useless at pitching because she lacked the most important sales skill known to man; ‘listening’. She would pitch her product to a major retailer and when they raised any issue with the product or her pitch she would disagree with them in a confrontational way and lose any chance of remedying the situation.

It came to the part where Lord Alan Sugar has to decide which of three people short-listed for the chop from the losing team should be ‘fired’ (or not hired technically but that is another point) and she continued to say how fantastic she was at pitching. I was worried at this point that she would probably get away with it and be kept on the show; because it is a TV Show often ‘annoying or poor performers’ remain in contention because they wind up the viewers and create more press columns. However, despite her belief that she was the best sales person in the world she was duly fired. Then she continued to annoy me even more. When getting up to leave the boardroom after she was fired, rather than accepting defeat graciously she snarled “Thanks for getting me fired” to the two other candidates who were potentially up for the chop. Then when they left she refused to shake their hands and snarled again at them to get out of her sight. Finally, her parting shot in the London Taxi as she left the show was to say clearly their had been a ‘vendetta’ against her.

What riles me so much about this is that we could all see she was useless at pitching. All of the judges told her, all of her competitors told her, yet she believed they were all out to get her. She sums up my Golden Rule Of Marketing4Solicitors number 3 – “It’s All Your Fault”. As a solicitor, businessman or woman, if you cannot get past this point and like Melissa you blame everything that goes wrong in your life or your business on everyone else except the only person who can change anything, i.e. YOU, you will never achieve the success you might enjoy if you embrace this rule. It was clearly Melissa’s fault that she was fired, yet she persisted to blame everyone around her. Until she learns this Golden Rule, I think she will struggle not only in business but in life. Don’t be like Melissa, embrace this rule now and you give yourself the power to change everything you do not like about your legal practice right now!

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Author: Nick Jervis

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