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Archive for the ‘Key Performance Indicators KPIs’ Category

What My Sons Parents Evening This Week Can Teach You About Legal Marketing!

Friday, March 15th, 2013

I am not a big fan of the education system. I don’t know whether it is the fact that my children spend more time with strangers than they do with me, or that some teachers just seem to have been born to be teachers and I could not see them functioning in the real world on the outside of a school (this from a man married to a teacher by the way), but it doesn’t usually excite me or tick any of my boxes.

However, on my youngest son’s parents evening this week, I was very impressed with one aspect of the process.

For each teacher, once we found them dotted around a big school (in my day they all used to sit in the school hall) they would sit us down and give us some general feedback, and then the process became very interesting. They move on to talking about the targets that they had set for Sam when he completes his GCSE’s in four years’ time, where he was now in relation to that target now and how they expected him to get there between now and then.

The school sets targets! The children know about the targets and are coached by the teachers to achieve them. The parents are involved with those targets and encouraged by the school to monitor progress.

The school is acting as any sensible business owner should act in relation to the growth of their business. I am genuinely, amazingly and surprisingly impressed.

One of my sayings is that there is ‘No Treasure Without Measure’. The school know what treasure they want my son to achieve and they are measuring his progress towards that goal, with support all of the way. This is absolutely brilliant.

How about you? Have you set targets for one years’ time, two years’ time and five years’ time? Are you working alongside a coach or a consultant to show you how to reach those targets, to set short term and long term goals on the way to those targets? If you are, you are probably a million times better placed to achieve them than those who write a ‘wishy washy’ five year plan, then put it back in their top drawer and never review it until five years’ later, if they are still in business at that point that is.

All of my consultancy clients have financial and other targets which are at the top of the Marketing Action Plan I review with them each and every month. They can’t hide from the targets that they have set as they know I will be measuring and monitoring progress towards them. They understand that there is a possibility that they might not hit them, but they also know that there is a real possibility that they might exceed them and have to set new, bigger targets.

I have a lot more respect for the education system taking care of my son now, and I hope that it shows you that if an educationary establishment can set and monitor goals, you should be able to do the same for your own practice. Doing so is a very smart thing to do.

Author: Nick Jervis

Top 7 Most Read Law Firm Marketing Articles Of 2011!

Wednesday, January 11th, 2012

Law Firm Marketing Advice For Solicitors From Nick Jervis, Samson Consulting

I thought you might need a little motivation and inspiration to fire you up now that we are properly back into the New Year, so how about a look at the top most read blogs and articles of 2011. These articles inspired solicitors in 2011 to make the changes necessary and to take the marketing action they needed to grow their practice, so why can’t they do the same for you now?

So here are the top 7 articles of 2011, I hope you find them helpful, if you do please leave a comment at the bottom of the blog, I would really appreciate that, thank you.

1 – We have to do something….

I feel slightly sad writing this. I had a chat with a solicitor recently who has decided to go down a marketing path which involves a substantial investment and which he and I are both almost certain will lead to failure. Yes, he is entering it knowing that it has little prospects of success. For confidentiality reasons clearly I cannot go into detail about it, but in discussing this with him I kept asking why are you doing this. Ultimately, his response boiled down to five sad words:

We have to do something..

» Click to read the full article…

2 – Some Law Firm KPI’s (Key Performance Indicators)

If you have decided that now might be a good time to start measuring some Law Firm KPIs to ensure that your firm makes progress more quickly with all of your marketing efforts, what would be a good idea to start to measure?

» Click to read the full article…

3 – How Much Good Legal Marketing Advice Are You Ignoring?

I had an email which made me laugh the other day. The email suggested that I had too much content on my website, that I should reduce the number of pages that I have overall and then the ‘intrigue’ of people wanting to find our more would be much better from me. The writer ended with a "I hope you don’t take this the wrong way". I am still smiling widely as I write this.

» Click to read the full article…

4 – Legal Funding For Solicitors

In working with so many solicitors in every conceivable sector of law, I often hear how difficult it has been to obtain legal funding since the banking crisis. Commercial solicitors have struggled to obtain funding for their practices, particularly if they were largely reliant on the commercial property sector. Personal injury solicitors have had their legal funding for disbursements cut or removed completely. I have heard from many solicitors that the banks have clearly pulled back on a lot of their legal funding. Whereas once solicitors seemed to be a sure fire bet, the change in the economy and perhaps the uncertainty around the legal sector with ABS’ now in force adds to this problem.

» Click to read the full article…

5 – The Perfectly Marketed Solicitors Practice In 12 Months?

If I was going to start a Solicitors Practice next year, I know that I could put in place systems in the first 12 months to make sure that I was kept busy with all of the clients that I needed year after year. This is what I would do.

Month 1

» Click to read the full article…

6 – A Classic Marketing Mistake For Solicitors And All Businesses

I am a member of a business mastermind group. Once every couple of months I get together with this group of smart minds and we spend a day together with specific time allotted to each other’s business to take apart a current challenge, disect it and then put it back together. The power of five brains instead of one makes this a very useful and powerful process and it has had a massive impact on my business.

Our last meeting was in Edinburgh and one of my fellow group members had created a new website and he wanted our feedback on why it was not working as he had hoped and anticipated.

I should first say that this is an incredibly bright man. He has spent tens of thousands of pounds advertising his products online and made a fantastic return on his investment. In his sector he is a renowned expert.

He uses all of the methods I use to market his existing products, i.e. Google Adwords, website marketing, article marketing etc. He focuses heavily on lead generation instead of trying to dive straight in for the sale. This is very important….

» Click to read the full article…

7 – When It Comes To Legal Marketing, Perfection Kills Momentum!

One of the biggest lessons that I have carried with me from my days as a practising solicitor is a quote from a legal judgment that was constantly repeated by a partner in one of my firms. Whilst I confess to finding its overuse a little annoying at times, now that I run my own businesses I fully understand the importance of this statement. In the last five years of running my marketing consultancy for solicitors, I am frequently reminded of the statement as I can see Solicitors living out the statement to the detriment of their marketing activities and their business as a whole.

» Click to read the full article…

Would you like me to help you with the marketing of your law firm?

» Click to view the details and download the new Hidden Profits Discovery Meeting brochure.

Kind Regards,

Nick Jervis

Solicitor (non-practising)

Hidden Profits Waiting To Be Discovered..

Author: Nick Jervis

Get Your Law Firm Marketing Goals For 2012 In Writing…. Now!

Tuesday, January 3rd, 2012

Law Firm Marketing Advice For Solicitors From Nick Jervis, Samson Consulting

There really is no more effective way of having a good year than in setting goals for your law firm for this year, and then writing them down. It has been proven countless times that writing your goals down gives you a much better chance of achieving them. I have spent most of the holidays thinking in the background (whilst having a good rest) about what I want to achieve for my businesses over the coming year. In doing this, I have largely ignored one major point – all of the negative press and media about the state of our economy.

I do everything in my power to cut out this background noise as much as possible. If you listen to it all you might as well not go into your office, give up, sit at home and drown in a bath of red wine (or your tipple of preference if you have not yet gone T-total after over indulging at Christmas).

You and you alone determine how successful your law firm will be this year. Yes, the Government might change the laws to make it harder to make a good income, and yes some of your clients might not have the money to spend on moving home, making a Will or starting a business, but not everyone is in this position. There are still some people who have and are willing to spend their money, if you convince them to do so.

Yes you may well have to market your business twice or three times as hard as you have ever done before, or you might need to target a different profile of clients that do still have the budget for legal services, but giving up and giving in is not an option.

I was reading a preview of the London Boat Show over the weekend, and it was explaining that the biggest growth sector at the moment in the boating industry is in the over £10 million section. So whilst the doom and gloom is constantly spread by the media, there are still people spending money, and lots of it.

Interestingly, I have several marketing consultants who follow my marketing tips (looking for ideas for their own business). A few of them admit that they had a hard year last year, whilst I did better than the year before. I aim to do better again this year. I only make this point to show you that the advice I give applies as much to your law firm as it does to other businesses. You can choose to have a great year and work tirelessly to achieve it, or you can accept a bad year and achieve that one too! It’s your choice and your choice alone.

I would urge you to pick the first option, and if you would like me to help you, please see how my newly launched for 2012 ‘Half Day Hidden Profit Discovery Meeting’ can help you to achieve your goals in a faster period of time and without making costly and time consuming common marketing mistakes.

» Click to view the details and download the new Hidden Profits Discovery Meeting brochure.

Author: Nick Jervis

Your Primary Law Firm Marketing Goal

Tuesday, November 15th, 2011

I hope you realise that my one big aim for you is to ensure you reach the point that you have a steady and consistent flow of new client instructions to keep your practice as busy and as profitable as you need it to be. This means constantly testing and trying new marketing methods of your own to find the ones that work for you and bring you the type of new instructions that you are looking to generate.

I know this is perfectly achievable, even in the current economic and legal services climate because I am working with many firms that have done this and are reaping the benefits of really getting to grips with their marketing. Nothing gives me greater pleasure than my Marketing4Solicitors’ members calling or emailing me to say that they have just tested one of the marketing methods that I have shared with them in the monthly printed newsletter, or they have used one of the marketing tools in the online membership area and have achieved spectacular results. For example, one solicitor recently told me that one thing I told him to do has created an extra £1,000 income a month with nominal effort, another firm emailed me to say that because of the ideas, support and encouragement (which you might also read as gentle but loving boot up the backside) they are substantially growing their practice and expect to see at least a doubling or tripling of their profits THIS YEAR. Now I don’t know about you, but I think that is a pretty healthy return on investment for a service that only costs £50 a month!

So you must always be working on your own marketing initiatives and growing your pipeline of new client instructions to give you that predictability and certainty.

However, if you have already put in place systems and processes to generate new instructions, then there is no harm in looking for outside referrals to boost a department, or to increase a department’s speed of growth and profits. With this in mind, if you have a clinical negligence department and would like an instant increase in the flow of new leads and instructions, 1stClaims is currently looking for new panel members. For full details of the scheme please head over to 1stClaims.co.uk where you can find out more:

» Click to find out more about 1stClaims Clinical Negligence Panel

P.S. To find out more about Marketing4Solicitors, including a crazy offer that makes the £50 a month seem even more ridiculously low priced (someone again told me just last week the price is too cheap, but I want every practice of every size to be able to afford it), head over here:

» Click to find out more about Marketing4Solicitors now

Author: Nick Jervis

Some Law Firm KPI’s (Key Performance Indicators)

Tuesday, March 1st, 2011

Measure Your Law Firm Goals and KPIs More Closely

If you have decided that now might be a good time to start measuring some Law Firm KPIs to ensure that your firm makes progress more quickly with all of your marketing efforts, what would be a good idea to start to measure?

The purpose of this article is to provide you with some ideas for Key Performance Indicators (KPI’s) that would be good for you to measure. However, it is first worth considering what makes a good KPI.

In my opinion, a good KPI should be:

  • S – specific. They should be specific and easy to understand.
  • M – measurable. As with all targets, there is ‘No Treasure Without Measure‘ so you must be able to measure your KPI’s.
  • A – achievable/attainable. You need to make the goals within your KPI’s achievable to ensure you remain focused on achieving them and do not give up too soon. You can always adjust them upwards again once you reach the first target.
  • R – realistic. You have to be able to reach your target.
  • T – timebound. When are you going to be able to hit the target?

Once you have considered this, here are some KPI’s you should be measuring (or at least considering measuring) which will help to make your law firm more successful:

  • New files opened (often costs are measured but not new files opened each month, yet if you measure this one the other one tends to follow).
  • Costs.
  • Quotations/estimates provided.
  • Website traffic overall.
  • Website traffic by department.
  • Pay Per Click Advertising:
    • Overall spend;
    • Average cost per click;
    • Total clicks;
    • Average Click Through Rate;
    • Leads generated; and
    • Average cost per lead
  • Articles written and added to website.
  • Articles submitted to local papers.
  • Videos added to website.
  • New prospects added to email marketing database.
  • Email newsletters sent to client database.
  • Blogs written.
  • Referrals received.
  • Potential new referrers of business contacted.
  • Existing referrers of business thanked/looked after.

It is so important that you use KPI’s. If you are not currently doing so I would urge you to revisit this subject and start using them and monitoring them on a weekly basis. You might be staggered by the results this focus will achieve for you!

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You have nothing to lose and much to gain, so download the guide now and start taking the action that will bring you huge rewards.

Simply enter your details below to instantly receive the free guide please remember your email address is safe with me as I will NEVER pass it on):

A Solicitor already receiving my free marketing guide and advice says:

"My main concerns before signing up for the newsletter were that all marketing companies are the same. They give financially impractical information and advice insensitive to the needs of Solicitors or in the alternative, they tell you only that which we already know – but charge a hefty fee for the pleasure.

Simply put, your newsletter is none of the above. It is obvious from reading your newsletter that the advice is sensible, practical and sensitive to the different market place of Solicitors marketing professional services. Sometimes, your newsletter is a simple kick up the rear to make us do what we know we should be doing, but don’t because "we never have the time".

The three biggest benefits of your newsletter are:

  1. Practical sound advice
  2. Easy to implement processes that can at worst have a small positive effect on generating new business and at best do substantially more than that for virtually zero outlay.
  3. We learn something simple yet new everytime we see your newsletter and try to implement at least one idea each time we get the newsletter. That’s a dozen gently implemented marketing processes each year. All for free.

If you are considering signing up for the newsletter I would genuinely say to you that you would be mad if you dont sign up. The newsletter is free, its a no brainer.

Solicitors are our own worst enemy, we work long hours often illogically, and dont make time for important things like sensible marketing – and then we bleat on about how we are getting squeezed and challenged by Tesco’s etc.

The future of the law is for innovators, get with the programme or be left behind – and being left behind is a slow painful demise in the legal world.

People like you Nick, make us smell the coffee and get to work. "

Shak Inayat, Penn Legal

Author: Nick Jervis

I Didn’t Score At The Weekend, Did You?

Monday, January 17th, 2011

Measure Your Law Firm Goals and KPIs More Closely

I am seeing a dramatic improvement across all of my businesses at the moment and there is one main reason. I will come to that in more detail shortly, but before I do I wanted to tell you about the football match I saw at the weekend.

One of my friends is the manager of a Championship football team so I went to see them play with Samuel on Saturday. There are some things I like about football, like the pre-match anticipation and excitment, some of the funny songs that fans start singing instantly and all at the same time (how do they do that?) and the on pitch action.

There are other things I really do not like: I don’t particularly enjoy the aggression shown to the players or the manager of the opposition team or worse still the fan’s own team, and with a 9 year old son in tow I really do not like the vile language. Therefore, I do not tend to go to many matches.

Unfortunately Saturday’s game was not the best, so I had some time to do some thinking and pondering, and as always with me my mind went on to the subject of law firm marketing, particularly why some firms are successful and others less so. I combined these business thoughts with the game I was watching and started thinking about the Championship table and how every solicitor should also be in a table. You could score different amounts of points depending on turnover, profits, new files opened and amount of visitors to your website. Throughout the year you could monitor your position against your competitors by looking at the Solicitors League Table. Every week’s results would be put into the league table so that you could see if you have moved up or down. At the end of the year you might win the league or at least make the play-offs, or you could be relegated (perhaps you would have to move your office to a really seedy location to reflect your poor performance and so even less people would use you). The league system works for the football world so why not for lawyers? I suppose we have it in business generally to a certain extent with the stock market but only for the largest companies.

The reason this excited me so much is that why I am seeing improvement in my businesses is because I am monitoring Key Performance Indicators (KPI’s) much more closely and down to a finer level of detail than before (on a daily basis). This is my league table and you should definitely have one too. You see football teams performance is monitored after every performance by their position in the league. If they do not hit their targets they drop down the league. The manager might change some of his poor performing players in the next match, and if that does not work he might bring in some new players. If the performances do not improve over a longer period of time the manager might be forced to leave (usually far too soon in most cases). However, this only happens because the league table shows how well or how badly they are performing. It is this constant measuremenet that keeps the whole team on their toes. They can’t decide to monitor their performance one week then not bother the next; the table is visible for all to see. This is a very powerful and visible management tool. For all of its’ faults, the game of football is very good with it’s KPI’s.

So the question I have for you is this: are you measuring your law firm’s performance well enough? Should you receive a promotion this year or would you be better sacking some of your team to improve performance?

If you do not already monitor your firm’s KPI’s on a weekly or daily basis, I strongly recommend that you start to. If you do not measure any pertinent figures, I would advise you to do start straight away otherwise you might find that your law firm is relegated to the ‘non-trading’ division. We all know that no one wants to be in that league!

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Author: Nick Jervis

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