As Featured In...

Law Society Gazette

Archive for the ‘Marketing Plans’ Category

What My Sons Parents Evening This Week Can Teach You About Legal Marketing!

Friday, March 15th, 2013

I am not a big fan of the education system. I don’t know whether it is the fact that my children spend more time with strangers than they do with me, or that some teachers just seem to have been born to be teachers and I could not see them functioning in the real world on the outside of a school (this from a man married to a teacher by the way), but it doesn’t usually excite me or tick any of my boxes.

However, on my youngest son’s parents evening this week, I was very impressed with one aspect of the process.

For each teacher, once we found them dotted around a big school (in my day they all used to sit in the school hall) they would sit us down and give us some general feedback, and then the process became very interesting. They move on to talking about the targets that they had set for Sam when he completes his GCSE’s in four years’ time, where he was now in relation to that target now and how they expected him to get there between now and then.

The school sets targets! The children know about the targets and are coached by the teachers to achieve them. The parents are involved with those targets and encouraged by the school to monitor progress.

The school is acting as any sensible business owner should act in relation to the growth of their business. I am genuinely, amazingly and surprisingly impressed.

One of my sayings is that there is ‘No Treasure Without Measure’. The school know what treasure they want my son to achieve and they are measuring his progress towards that goal, with support all of the way. This is absolutely brilliant.

How about you? Have you set targets for one years’ time, two years’ time and five years’ time? Are you working alongside a coach or a consultant to show you how to reach those targets, to set short term and long term goals on the way to those targets? If you are, you are probably a million times better placed to achieve them than those who write a ‘wishy washy’ five year plan, then put it back in their top drawer and never review it until five years’ later, if they are still in business at that point that is.

All of my consultancy clients have financial and other targets which are at the top of the Marketing Action Plan I review with them each and every month. They can’t hide from the targets that they have set as they know I will be measuring and monitoring progress towards them. They understand that there is a possibility that they might not hit them, but they also know that there is a real possibility that they might exceed them and have to set new, bigger targets.

I have a lot more respect for the education system taking care of my son now, and I hope that it shows you that if an educationary establishment can set and monitor goals, you should be able to do the same for your own practice. Doing so is a very smart thing to do.

Author: Nick Jervis

Why Bother With A Legal Marketing Plan?

Monday, November 12th, 2012

Many solicitors who I meet do not have a legal marketing plan. No. All solicitors I meet do not have a legal marketing plan; well that is until they start working with me.

Now when I say ‘legal marketing plan’, I am not thinking of the traditional (useless) marketing plan that is 50 to 100 pages long and which says very little about what the solicitor needs to do to win new clients.

I am talking about a legal marketing action plan. Something which should sit on one or two pages of A4 and outline what action needs to be taken to move the law firm from A to B in terms of generating new client instructions.

To be able to follow any plan the most important aspect is that it must be achievable. There is no point setting a marketing plan to move your firm from £150,000 in legal fees to £15,000,000 in three years without any resources to do this. However, it is perfectly possible to set a plan to move from £150,000 to £300,000 in 12 to 24 months, or £1,500,000 to £3,000,000 in the same period of time.

Once you have set your achievable targets, how are you going to get there? There is usually one thing that you can and should be doing that will make a substantial difference to the success of your law firm and will move you much closer towards your goals.

What is it?

It will be different from every firm of solicitors of course, but often it involves a decent online marketing strategy to generate new leads on auto pilot, or starting and maintaining a regular client email newsletter, or a direct mail campaign to your existing client database. You should have a good inkling for what you know you should be doing which you are not yet doing. Start with this.

The other benefit of seeing a huge surge in client instructions and profit costs when you start ticking off items from your legal marketing action plan is that it motivates you to keep going.

Find your one ‘hot item’ and then implement a marketing system to make that happen within 90 days icluding the automation of the marketing system once it is up and running.

Then go back and do it again and again until in a year or two, instead of the one or two marketing methods you are currently relying on far too heavily to produce your new instructions (you are, aren’t you?), you suddenly have five or six of them. This will make your law firm a far more successful, stable and also disposable asset.

When are you going to create your one page 90 day legal marketing action plan?

If you need help doing this, why not let me help you?

Legal Marketing Plan 90 Day Scheme:>>

Author: Nick Jervis

Get Your Law Firm Marketing Goals For 2012 In Writing…. Now!

Tuesday, January 3rd, 2012

Law Firm Marketing Advice For Solicitors From Nick Jervis, Samson Consulting

There really is no more effective way of having a good year than in setting goals for your law firm for this year, and then writing them down. It has been proven countless times that writing your goals down gives you a much better chance of achieving them. I have spent most of the holidays thinking in the background (whilst having a good rest) about what I want to achieve for my businesses over the coming year. In doing this, I have largely ignored one major point – all of the negative press and media about the state of our economy.

I do everything in my power to cut out this background noise as much as possible. If you listen to it all you might as well not go into your office, give up, sit at home and drown in a bath of red wine (or your tipple of preference if you have not yet gone T-total after over indulging at Christmas).

You and you alone determine how successful your law firm will be this year. Yes, the Government might change the laws to make it harder to make a good income, and yes some of your clients might not have the money to spend on moving home, making a Will or starting a business, but not everyone is in this position. There are still some people who have and are willing to spend their money, if you convince them to do so.

Yes you may well have to market your business twice or three times as hard as you have ever done before, or you might need to target a different profile of clients that do still have the budget for legal services, but giving up and giving in is not an option.

I was reading a preview of the London Boat Show over the weekend, and it was explaining that the biggest growth sector at the moment in the boating industry is in the over £10 million section. So whilst the doom and gloom is constantly spread by the media, there are still people spending money, and lots of it.

Interestingly, I have several marketing consultants who follow my marketing tips (looking for ideas for their own business). A few of them admit that they had a hard year last year, whilst I did better than the year before. I aim to do better again this year. I only make this point to show you that the advice I give applies as much to your law firm as it does to other businesses. You can choose to have a great year and work tirelessly to achieve it, or you can accept a bad year and achieve that one too! It’s your choice and your choice alone.

I would urge you to pick the first option, and if you would like me to help you, please see how my newly launched for 2012 ‘Half Day Hidden Profit Discovery Meeting’ can help you to achieve your goals in a faster period of time and without making costly and time consuming common marketing mistakes.

» Click to view the details and download the new Hidden Profits Discovery Meeting brochure.

Author: Nick Jervis

Setting Up A Law Firm Or Solicitors Practice

Friday, January 7th, 2011

The Perfect Marketing Plan For Setting Up A Law Firm/Solicitors Practice In 12 Months?

Nick Jervis Advises On Setting Up A Law Firm Or Solicitors Practice

If you want my 21 Point Starting A Law Firm Checklist, simply add your details to the form below this article to instantly receive my free guide.

If I was going to be setting up a Law Firm/Solicitors Practice, I know that I could put in place systems in the first 12 months to make sure that I was kept busy with all of the clients that I needed year after year. This is what I would do.

Month 1

THE most important aspect of a well marketed solicitors practice (or any business) is lead capture and a client database. If you spend any money at all generating new client enquiries it is vital that from day one you have a system in place to capture the names and addresses of your prospects and clients.

If you think about your prospects, whilst many of them will have an instant need for your services, there are countless others who will be thinking about instructing a solicitor in the near future and researching which one to choose. Whether they are doing this online or offline, if you offer them some free information to help them find out more about their subject matter of interest, you can capture their name, address or email address and then keep communicating with them. This will increase your chances of turning your prospect into a paying client manifold than if you just have only one phone call with them.

My recommendation for a simple start is contained in my free marketing report (8 Ways To Win New Clients) which you can (and should) download at the foot of this article.

Month 2

Now that you have a lead generation system in place I would start to drum up some new prospects for your practice. Now if I assume that you are starting from scratch you will not yet have a website in place. Therefore, I would rely on the proven, traditional method of newspaper advertising. It still works, in some cases incredibly effectively.

Once again, I would offer something free to your prospects in return for their contact details so that you can communicate with them more than once, giving you many opportunities to extoll the virtues of your services. ‘Download this free report on Home Information Packs’, ‘Wills – Your Comprehensive Free Guide’, ‘Small Business Start Up Guide’ etc. More and more information is given away free by many businesses. This allows you to prove your expertise before your clients invest in your services. One you have added them to your database you can use a system like the email marketing software I refer to in my free guide to deliver several emails at regular intervals about their chosen subject matter.

Month 3

It is time to ensure your website is live now. Even if your clients hear about you by recommendation, the first thing the majority of them will do is to look at your website to find out more about you.

Your website must be client focused and explain how you are going to help your clients with their legal problems/matters better than the competition. It needs to talk about features and not benefits, i.e. explain how your expertise will benefit your clients. The content on your website has to be all about your clients. Most Solicitors’ Practices do not understand this and will explain how they have been “In Private Practice since 1853”. Who cares? If you review a page or statement on your website and can repeat those two words after you have done so, you need to go back to the drawing board and start again. Your copy has to be all about your clients, their needs, their concerns and their pain and how you are the right firm to help them.

The other point to remember is that you should only have OPPP – One Purpose Per Page. For each page try and achieve only one objective, this could be to obtain your clients name and email address, or to impart more information by clicking a link at the end of the page, or to complete your enquiry form. Too many websites try and achieve too many results.

If you want to get a really quick start and a cheap start, opt for a WordPress Blog and source your provider from an outsourcing provider (I can recommend one for you – just email me once you have downloaded the free guide below). You can be up and running for under £500 with a completely bespoke website that you can amend and add pages to yourself without any additional expenses. This is how I would start. Google loves WordPress blogs so it means you are more likely to get traffic quickly (often when you have a new website it takes up to six months for Google to pay your website domain any attention. A WordPress Blog will speed this up for you).

Month 4

Now that you have a client focused website you need to generate some visitors to your website as quickly as possible. This is where our friends at Google can help your business.

Pay Per Click advertising sends targeted visitors looking for your services to your website at the exact time that they are ready to buy.

…sends targeted visitors looking for your services to your website at the exact time that they are ready to buy.

I put that in twice because it is so powerful. Read that again and again, as it summarises why Pay Per Click (PPC) is incredibly effective and should be an important part of your marketing communications.

PPC advertisements appear either in the top three positions of Google’s search engine, or on the right hand side. You can tell they are PPC advertisements because they have “Sponsored Links” written beside them.

If you doubt whether they really work, please do not. They work very well, if you spend the time fine tuning them. They are the main reason why Google is now so profitable which tells you a lot.

So set up a PPC campaign promoting your services and send visitors to your website to download your free reports or request instant quotations.

Month 5

Once you have a website that is now attracting visitors you need to ensure that the content remains fresh. This works for your human visitors but it also works for Google. Both groups like to see that your website is a living, breathing and growing legal resource.

Make a plan to add at least one artice a month (preferably more but start with one). You will find that once you make this a habit it becomes easier and easier. The days when you could have a static website that never changes are well and truly gone. You need to confirm your expertise by writing articles about your subject, about you and about your practice.

Month 6

Now that you are adding these articles regularly, you need to make more use of them. Turn each of them into Press Releases for your local papers or for your ‘Niche’ publications. Entice the paper by giving them most of the story but leaving some questions unanswered. Your objective is to make the reporter pick up the telephone to speak with you about the Press Release.

Free press coverage is an excellent way of generating leads for your practice.

Month 7

Another use of these articles on your website is to rewrite them and submit them to other websites which will help you with free search engine traffic. There are a variety or article websites, and I explain how to use them in my free report at the foot of this article. These article sites will provide you with much broader coverage online and drive more traffic to your website.

Month 8

You should now have a large number of clients and prospects on your website. How often are you communicating with them? You have content from all of your articles above and they have a general interest in the law, particularly if you insert your personality and own styling into your communications.

You can provide an email only newsletter, or an email and printed format. Whichever one you choose (or even a combination of both) make sure you regularly contact your clients about non matter related legal topics. If you have not yet started using it now is the time to get your email newsletter software up and running!

Month 9

You need to have a full range of promotional materials to ensure that all of your clients know the many different ways that you can help them. One brochure is a bare minimum starting point. In addition to this you should also have postcards, client welcome packs, postcards and mini legal guides.

When your clients enter your premises, or receive written communications from you, they should be sent other information about your range of services. After all, you are paying for the postage already so you really should make the most of it.

Month 10

You should map out seasonal campaigns for the year for your clients and prospects and build direct mail campaigns around your targeted campaigns. For example, house purchases increase at certain times of the year, Easter and the end of year rush to move in before Christmas. More businesses start up in the New Year. What happens in your areas of law at certain times of the year that you can comment on and at the same time promote your services to your clients?

Month 11

Use video to communicate with new and existing clients. Solicitors are still often viewed as difficult to approach. Show that you are not by making short, simple, friendly videos about different areas of law. Post these on your website, on YouTube and email links out to your clients to welcome them to your practice.

Google purchased YouTube because it understands the huge power of video media. It is putting more and more video search results in its main search engine. Are you making the most of this opportunity before your competitors do?

Month 12

Use other forms of new media to reach out to more prospects and clients. Blogs are excellent for driving more targeted traffic to your website. They also make you seem much more approachable as they are more personal.

Twitter should be softly tested, remembering that your main approach or desire should be to ‘serve not sell’. Twitter is not for blatant promotion of your services but more for assisting, educating and forming partnerships.

Solicitors always used to promote their services and prove their expertise by seminars. Now that people have less time you should be using Teleseminars. These have a much broader reach and are cheaper to host.

Other things to consider include Facebook, banner advertising and Google Placement advertisements.

When You Set Up Your Law Firm Use Leverage!

Notice how a lot of what I say allows you to do one marketing activity once and use it several times (marketing leverage – I love it). For instance, adding content to your website, turning that content into an article, placing that article on article websites and then using it for PR. Leverage should be applied to all of your marketing activities. Do it once, use it as many times as possible. In a small practice it is vital that you do this as you only have so much time to spend on marketing.

Why not make the next 12 months the year that you start your law firm, implement these strategies and thereby make your Practice provide all of the new clients that you need to keep you busy every month of the year, whoever your competitors are and whatever the size of their budget.

Download my free guide now for more detailed checklist about how to start your law firm up and running! Also, if you have any questions or comments, please leave them below, thank you.

Author: Nick Jervis

Home Alone And Your Christmas Plans

Wednesday, December 8th, 2010

With so much going on with friends and family visiting over the next few weekends and with some desperate excitement from my children Megan and Samuel at the weekend, after a nice cold and long walk on Sunday morning we went to choose our Christmas Tree (much earlier than usual). Once it was decorated (dad does all the lights, mum does all the pretty bits, the kids run around and cause chaos) it was time for the annual viewing of the Christmas film Home Alone. If you have not yet seen it, it is a good, easy to watch family festive fun movie. An 8 year old boy (Macaulay Culkin) is left Home Alone in his house in Chigago whilst his parents frantically trying to get back to him from Paris (they realise mid-air that they left him behind).

The 8 year old realises that the policeman who called around before the family left to check that they were taking the necessary precautions to keep their house safe over the festive period was actually a burglar who planned to come back and raid their house. On the night that the burglars are planning to come back to take all of his family possessions he decides that he is going to defend the house against the two hapless robbers (the fake policeman and his friend). What I had not noticed before (we have watched this every year for about three years) is that in preparing for the raid on his house the boy draws out a full battle plan. He has a sketch of each room in the house and has written in each room how he is going to defend it and prevent the robbers from taking their heist. He follows his plan to the letter and of course comes out at the end of it all triumphant (it is an American family movie after all). He successfully defended his family’s home.

My question (and the point of this email for you) is “Do you have a detailed plan for your business?” Do you know how many new client files you need to open every month to produce the desired level of profit costs that you are trying to generate? Do you have a plan or picture of where you want your practice to be in three months, six months, twelve months, two years and five years? I know that planning is crucial to any business, mine included. I have plans for every part of my business. Sometimes they work to the letter of the plan, other times they underperform and on other occasions I out perform the plan. The point is, as I often say, there is no treasure without measure. By having a plan to work towards I can constantly check performance against the plan. I can adapt it, change it, modify it, but because I do have a written plan I do have a real chance of moving towards my desired outcomes; my goals.

Sadly on so many occasions I meet solicitors that do not have any plans for their business. They might have a vague idea of where they would like to be but it is not written down and it is in no way measured against timelines (deadlines). Without a plan and without attaching deadlines I know that it is virtually impossible for anyone to make the giant strides forward in their business. If you do not yet have a written plan with deadlines, take the time over Christmas to chrystalise the plan onto paper to ensure that 2011 will be a great year for your business. I will give you as much help as possible along the way, but unless you write your plans down I know how hard it will be for you to make any real and long term progress.

The Only Way To Find Out When A New Blog Post Has Been Posted Is To Sign Up For Blog Alerts Using The Form Below:

Author: Nick Jervis

Site Map | Resources | Privacy and Disclaimer | Delivery Policy | Refunds | Valid XHTML