8 Ways To Instantly Attract New Clients: FREE GUIDE

Solicitors Guide, 8 Ways To Instantly Increase Your Profits.
  • Generate clients from your website
  • Avoid fatal mistakes
  • Increase your profits:- instantly
  • Win referrals simply and regularly.
  • Much more
Email:
Name:
Surname:
Practice Name:
Do You Have Questions?

Ask A Law Firm Marketing Question Now

Follow Me On Twitter?
Follow Nick Jervis On Twitter

Archive for January, 2011

I Didn’t Score At The Weekend, Did You?

Monday, January 17th, 2011

Measure Your Law Firm Goals and KPIs More Closely

I am seeing a dramatic improvement across all of my businesses at the moment and there is one main reason. I will come to that in more detail shortly, but before I do I wanted to tell you about the football match I saw at the weekend.

One of my friends is the manager of a Championship football team so I went to see them play with Samuel on Saturday. There are some things I like about football, like the pre-match anticipation and excitment, some of the funny songs that fans start singing instantly and all at the same time (how do they do that?) and the on pitch action.

There are other things I really do not like: I don’t particularly enjoy the aggression shown to the players or the manager of the opposition team or worse still the fan’s own team, and with a 9 year old son in tow I really do not like the vile language. Therefore, I do not tend to go to many matches.

Unfortunately Saturday’s game was not the best, so I had some time to do some thinking and pondering, and as always with me my mind went on to the subject of law firm marketing, particularly why some firms are successful and others less so. I combined these business thoughts with the game I was watching and started thinking about the Championship table and how every solicitor should also be in a table. You could score different amounts of points depending on turnover, profits, new files opened and amount of visitors to your website. Throughout the year you could monitor your position against your competitors by looking at the Solicitors League Table. Every week’s results would be put into the league table so that you could see if you have moved up or down. At the end of the year you might win the league or at least make the play-offs, or you could be relegated (perhaps you would have to move your office to a really seedy location to reflect your poor performance and so even less people would use you). The league system works for the football world so why not for lawyers? I suppose we have it in business generally to a certain extent with the stock market but only for the largest companies.

The reason this excited me so much is that why I am seeing improvement in my businesses is because I am monitoring Key Performance Indicators (KPI’s) much more closely and down to a finer level of detail than before (on a daily basis). This is my league table and you should definitely have one too. You see football teams performance is monitored after every performance by their position in the league. If they do not hit their targets they drop down the league. The manager might change some of his poor performing players in the next match, and if that does not work he might bring in some new players. If the performances do not improve over a longer period of time the manager might be forced to leave (usually far too soon in most cases). However, this only happens because the league table shows how well or how badly they are performing. It is this constant measuremenet that keeps the whole team on their toes. They can’t decide to monitor their performance one week then not bother the next; the table is visible for all to see. This is a very powerful and visible management tool. For all of its’ faults, the game of football is very good with it’s KPI’s.

So the question I have for you is this: are you measuring your law firm’s performance well enough? Should you receive a promotion this year or would you be better sacking some of your team to improve performance?

If you do not already monitor your firm’s KPI’s on a weekly or daily basis, I strongly recommend that you start to. If you do not measure any pertinent figures, I would advise you to do start straight away otherwise you might find that your law firm is relegated to the ‘non-trading’ division. We all know that no one wants to be in that league!

The Only Way To Find Out When A New Blog Post Has Been Posted Is To Sign Up For Blog Alerts Using The Form Below:

Marketing Budgets For Law Firms / Solicitors Practices

Monday, January 10th, 2011

When it comes to setting a marketing budget for solicitors, I understand that many solicitors do not know where to start. Whilst a very basic method is to take 5% of turnover as a starting point, this could lead you to missing out on a huge opportunity to make substantial profits.

The Reason Using 5% Could Be Costing You Thousands

It is best to remove ourselves from the legal world to look at this more objectively. Imagine you were guaranteed that if you spent £100 with your bookmaker, you would receive £150 in return, within one month. How many £100 would you give to your bookmaker? Surely the only answer is as much as you could possibly lay your hands on.

Moving back to the legal marketing world, if you are able to accurately show that for every £100 you spend on one marketing method you receive a return on investment of £150 in legal fees, how much would you spend? I accept that this is not a completely straightforward analogy, but it does prove or over-prove a point. That is, if you know how much each £ of marketing spend produces in fees, it makes it much easier to spend more and more on marketing. All big businesses understand this, but I meet many solicitors that struggle to grasp the concept.

However, there is one area where it is very accurately understood and that is the field of personal injury law. Solicitors will pay from £200 to £600+ for a personal injury case because they know that they are receiving a new instruction and it will generate a guaranteed minimum return in fees of at least £600 profit but usually more.

The inherent problem with this type of marketing (referral fee marketing that is) in that it is not building a future pipeline of leads for your practice. Once the client has been processed they are normally lost to the original provider of the instruction. It is much better to spend the money on your own initiatives, whether they are website marketing, print advertising or marketing your own client database. If you can spend the £100 on your own marketing initiatives, you have the opportunity to generate future instructions from the same client. The initial £ can be turned into an initial £160 will instruction, followed by a £1,000 employment instruction and a £3,000 personal injury instruction a few years later. The £100 initial spend has now created over £4,000 in fees for your practice.

The vital point to grasp with all marketing is that you must record how much you spend on every aspect of your marketing (figure 1), and how much that generates in fees (figure 2). If figure 2 beats figure 1 by a good percentage, then you have to carry on increasing the spend as long as it continues to provide you with a return.

Record, record, record…

The vital two parts of this message I hope have been clearly received, however to clarify they are:

  • Record how much of a return on investment you receive for each aspect of your marketing
  • If your marketing is working, do not limit yourself by budget, spend more to make more profits.

The Only Way To Find Out When A New Blog Post Has Been Posted Is To Sign Up For Blog Alerts Using The Form Below:

Setting Up A Law Firm Or Solicitors Practice

Friday, January 7th, 2011

The Perfect Marketing Plan For Setting Up A Law Firm/Solicitors Practice In 12 Months?

Updated and improved for 2011 – will you do it?

If you want my 64 Point Starting A Law Firm Checklist, simply add your details to the form on the right hand side to receive my free guide, and when you receive the free guide reply to the email with “64 Point Checklist” in the subject or body of the email and I will send it to you free of charge.

If I was going to be setting up a Law Firm/Solicitors Practice, I know that I could put in place systems in the first 12 months to make sure that I was kept busy with all of the clients that I needed year after year. This is what I would do.

Month 1

THE most important aspect of a well marketed solicitors practice (or any business) is lead capture and a client database. If you spend any money at all generating new client enquiries it is vital that from day one you have a system in place to capture the names and addresses of your prospects and clients.

If you think about your prospects, whilst many of them will have an instant need for your services, there are countless others who will be thinking about instructing a solicitor in the near future and researching which one to choose. Whether they are doing this online or offline, if you offer them some free information to help them find out more about their subject matter of interest, you can capture their name, address or email address and then keep communicating with them. This will increase your chances of turning your prospect into a paying client manifold than if you just have only one phone call with them.

My recommendation for a simple start is Email Marketing Software AWEBER.

Month 2

Now that you have a lead generation system in place I would start to drum up some new prospects for your practice. Now if I assume that you are starting from scratch you will not yet have a website in place. Therefore, I would rely on the proven, traditional method of newspaper advertising. It still works, in some cases incredibly effectively.

Once again, I would offer something free to your prospects in return for their contact details so that you can communicate with them more than once, giving you many opportunities to extoll the virtues of your services. ‘Download this free report on Home Information Packs’, ‘Wills – Your Comprehensive Free Guide’, ‘Small Business Start Up Guide’ etc. More and more information is given away free by many businesses. This allows you to prove your expertise before your clients invest in your services. One you have added them to your database you can use a system like The Email Marketing Software above to deliver several emails at regular intervals about their chosen subject matter.

Month 3

It is time to ensure your website is live now. Even if your clients hear about you by recommendation, the first thing the majority of them will do is to look at your website to find out more about you.

Your website must be client focused and explain how you are going to help your clients with their legal problems/matters better than the competition. It needs to talk about features and not benefits, i.e. explain how your expertise will benefit your clients. The content on your website has to be all about your clients. Most Solicitors’ Practices do not understand this and will explain how they have been “In Private Practice since 1853”. Who cares? If you review a page or statement on your website and can repeat those two words after you have done so, you need to go back to the drawing board and start again. Your copy has to be all about your clients, their needs, their concerns and their pain and how you are the right firm to help them.

The other point to remember is that you should only have OPPP – One Purpose Per Page. For each page try and achieve only one objective, this could be to obtain your clients name and email address, or to impart more information by clicking a link at the end of the page, or to complete your enquiry form. Too many websites try and achieve too many results.

If you want to get a really quick start and a cheap start, opt for a WordPress Blog and source your provider from Elance. You can be up and running for under £500 with a completely bespoke website that you can amend and add pages to yourself without any additional expenses. This is how I would start. Google loves WordPress blogs so it means you are more likely to get traffic quickly (often when you have a new website it takes up to six months for Google to pay your website domain any attention. A WordPress Blog will speed this up for you).

Month 4

Now that you have a client focused website you need to generate some visitors to your website as quickly as possible. This is where our friends at Google can help your business.

Pay Per Click advertising sends targeted visitors looking for your services to your website at the exact time that they are ready to buy.

…sends targeted visitors looking for your services to your website at the exact time that they are ready to buy.

I put that in twice because it is so powerful. Read that again and again, as it summarises why Pay Per Click (PPC) is incredibly effective and should be an important part of your marketing communications.

PPC advertisements appear either in the top three positions of Google’s search engine, or on the right hand side. You can tell they are PPC advertisements because they have “Sponsored Links” written beside them.

If you doubt whether they really work, please do not. They work very well, if you spend the time fine tuning them. They are the main reason why Google is now so profitable which tells you a lot.

So set up a PPC campaign promoting your services and send visitors to your website to download your free reports or request instant quotations.

Month 5

Once you have a website that is now attracting visitors you need to ensure that the content remains fresh. This works for your human visitors but it also works for Google. Both groups like to see that your website is a living, breathing and growing legal resource.

Make a plan to add at least one artice a month (preferably more but start with one). You will find that once you make this a habit it becomes easier and easier. The days when you could have a static website that never changes are well and truly gone. You need to confirm your expertise by writing articles about your subject, about you and about your practice.

Month 6

Now that you are adding these articles regularly, you need to make more use of them. Turn each of them into Press Releases for your local papers or for your ‘Niche’ publications. Entice the paper by giving them most of the story but leaving some questions unanswered. Your objective is to make the reporter pick up the telephone to speak with you about the Press Release.

Free press coverage is an excellent way of generating leads for your practice.

Month 7

Another use of these articles on your website is to rewrite them and submit them to other websites which will help you with free search engine traffic. Websites such as ezinearticles.com and submityourarticles.com will provide you with much broader coverage online and drive more traffic to your website.

Month 8

You should now have a large number of clients and prospects on your website. How often are you communicating with them? You have content from all of your articles above and they have a general interest in the law, particularly if you insert your personality and own styling into your communications.

You can provide an email only newsletter, or an email and printed format. Whichever one you choose (or even a combination of both) make sure you regularly contact your clients about non matter related legal topics. If you have not yet started using it now is the time to get Aweber up and running!

Month 9

You need to have a full range of promotional materials to ensure that all of your clients know the many different ways that you can help them. One brochure is a bare minimum starting point. In addition to this you should also have postcards, client welcome packs, postcards and mini legal guides.

When your clients enter your premises, or receive written communications from you, they should be sent other information about your range of services. After all, you are paying for the postage already so you really should make the most of it.

Month 10

You should map out seasonal campaigns for the year for your clients and prospects and build direct mail campaigns around your targeted campaigns. For example, house purchases increase at certain times of the year, Easter and the end of year rush to move in before Christmas. More businesses start up in the New Year. What happens in your areas of law at certain times of the year that you can comment on and at the same time promote your services to your clients?

Month 11

Use video to communicate with new and existing clients. Solicitors are still often viewed as difficult to approach. Show that you are not by making short, simple, friendly videos about different areas of law. Post these on your website, on YouTube and email links out to your clients to welcome them to your practice.

Google purchased YouTube because it understands the huge power of video media. It is putting more and more video search results in its main search engine. Are you making the most of this opportunity before your competitors do?

Month 12

Use other forms of new media to reach out to more prospects and clients. Blogs are excellent for driving more targeted traffic to your website. They also make you seem much more approachable as they are more personal.

Twitter should be softly tested, remembering that your main approach or desire should be to ‘serve not sell’. Twitter is not for blatant promotion of your services but more for assisting, educating and forming partnerships.

Solicitors always used to promote their services and prove their expertise by seminars. Now that people have less time you should be using Teleseminars. These have a much broader reach and are cheaper to host.

Other things to consider include Facebook, banner advertising and Google Placement advertisements.

When You Set Up Your Law Firm Use Leverage!

Notice how a lot of what I say allows you to do one marketing activity once and use it several times (marketing leverage – I love it). For instance, adding content to your website, turning that content into an article, placing that article on article websites and then using it for PR. Leverage should be applied to all of your marketing activities. Do it once, use it as many times as possible. In a small practice it is vital that you do this as you only have so much time to spend on marketing.

Why not make the next 12 months the year that you start your law firm, implement these strategies and thereby make your Practice provide all of the new clients that you need to keep you busy every month of the year, whoever your competitors are and whatever the size of their budget.

For a step by step marketing blueprint showing you how to do each of these steps in detail with so much more you must join Marketing4Solicitors. This provides you with instant access to 14 marketing blueprints covering pay per click advertising, search engine marketing, social media, advertising, PR, website design etc. It provides all the tools you need to promote a new law firm or an existing one for an incredibly modest (I am often told far too low) monthly fee.

Join Marketing4Solicitors Now!

Free Guide – 8 Ways To Win New Client Instructions

Solicitors Guide, 8 Ways To Instantly Increase Your Profits.

Are you using the methods ALL of my consultancy clients use successfully to generate new client instructions every month on auto-pilot? Download my free guide which will tell you:

  • The fatal mistakes most solicitors make with their advertising along with a formula to use to correct them
  • How to finally find out what is working for you so you can do more of what works and stop doing what is not working
  • The best form of marketing for solicitors (and you will be pleased to hear it does not involve spending thousands of pounds)
  • How to make more of your ‘free advertising space’ which most solicitors completely overlook
  • Website marketing – what are you missing, how can you improve or even what is it?
  • Creating your army of salesmen for your services
  • The one tip that could instantly increase your profits with NO COST whatsoever

You have nothing to lose and much to gain, so download the guide now and start taking the action that will bring you huge rewards.

Simply enter your details below to instantly receive the free guide please remember your email address is safe with me as I will NEVER pass it on):

A Solicitor already receiving my free marketing guide and advice says:

"My main concerns before signing up for the newsletter were that all marketing companies are the same. They give financially impractical information and advice insensitive to the needs of Solicitors or in the alternative, they tell you only that which we already know – but charge a hefty fee for the pleasure.

Simply put, your newsletter is none of the above. It is obvious from reading your newsletter that the advice is sensible, practical and sensitive to the different market place of Solicitors marketing professional services. Sometimes, your newsletter is a simple kick up the rear to make us do what we know we should be doing, but don’t because "we never have the time".

The three biggest benefits of your newsletter are:

  1. Practical sound advice
  2. Easy to implement processes that can at worst have a small positive effect on generating new business and at best do substantially more than that for virtually zero outlay.
  3. We learn something simple yet new everytime we see your newsletter and try to implement at least one idea each time we get the newsletter. That’s a dozen gently implemented marketing processes each year. All for free.

If you are considering signing up for the newsletter I would genuinely say to you that you would be mad if you dont sign up. The newsletter is free, its a no brainer.

Solicitors are our own worst enemy, we work long hours often illogically, and dont make time for important things like sensible marketing – and then we bleat on about how we are getting squeezed and challenged by Tesco’s etc.

The future of the law is for innovators, get with the programme or be left behind – and being left behind is a slow painful demise in the legal world.

People like you Nick, make us smell the coffee and get to work. "

Shak Inayat, Penn Legal

Site Map | Resources | Privacy and Disclaimer | Delivery Policy | Refunds | Valid XHTML