Why Live Chat Works So Well For Law Firms

There has been no “eat out to help out” scheme for the legal profession, so as we are officially now in recession (what a surprise folks), it means you have to work out how to thrive all on your lonesome.

The good news is that the legal profession is largely thriving.Why Live Chat Works So Well For Law Firms

The stamp duty holiday has led to conveyancing departments never being busier, employment law is thriving with a lot of settlement agreements being completed and litigation has firmly woken up (there is nothing like a recession to give litigation a boost).

The only trouble is that if you operate normal business hours of, say, 9 to 5.30 pm, there are 15.5 hours each day that your law firm is closed for new business enquiries.

Yes, it is closed more than it is open.

That’s shocking, isn’t it?

The good news is that it can be open for those additional 15.5 hours with absolutely no extra effort on your part.

My clients with the best performing websites, usually converting at up to 15% (meaning that for every 100 visitors to their site, 15 of them get in touch), use my recommended Live Chat provider. This provider runs their live chat for them 24 hours a day, 7 days a week, 365 days a year.

It means that you can come into the office and discover more enquiries from clients who are interested in your services. The good news is that rather than them hitting the back button and heading off to your competition because they have already had a live chat with your agent, they will wait for your call back the next day.

More clients the easy way. That’s my kind of marketing!

Let me know if you would like an introduction.

Let me know if you would like an introduction by emailing info@samsonconsulting.co.uk with the subject line Live Chat introduction.

FREE BOOK: 6 Fastest Ways To Win New Law Firm Clients – Click to download now:>>

 

 

Michael Birch

Less than a year ago I asked Nick to help me grow our practice by making the telephone ring.

He’s certainly done that and much more.

The improvements are incredible and Nick has guided me through the many challenges of scaling up, not least the need for a client focused approach.

This has allowed me to start the next phase; organising the practice to ensure a better lifestyle balance for all of us, whilst we continue to grow.

Chris Rennie

Nick takes a no-nonsense approach, cuts the fluff and gets straight to the point – which is an approach that you see very little nowadays in the world of marketing where you have many gurus with complex approach that most probably never work. I look forward to working with Nick.

Tim Bishop

As the owner of a small to medium-sized law firm, I have found that Samson Consulting’s Marketing4Solicitors monthly newsletter has proved absolutely invaluable throughout the last three years or so. Of all the marketing advice I’ve had over the years, this has proved by far the best value – bringing us tens of thousand of pounds of extra work every year.

One of the best tricks Nick Jervis [who owns Samson Consulting] uses, is not only to identify the kind of marketing actions a small or medium-sized business can take themselves, but he also explains why it works and most importantly then takes you through, step-by-step exactly what you need to do. As someone who is passionate about growing my business, I really look forward to receiving Nick’s excellent newsletter every month.

It’s worth pointing out that initially I was sceptical about his promises – so many marketing businesses promise the earth. But within a couple of months I was absolutely convinced he was right and I have been hooked ever since.

I recommend Nick Jervis and Samson Consulting without any hesitation whatsoever.

Imran Ali

I have been working with Nick Jervis for well over a year now.

I am a subscriber to the Marketing for Solicitors Service which has taught me integral techniques and tricks of the trade to grow my firm.

I can honestly say that Nick Jervis taught me a number of techniques that I would not ordinarily have thought of.

I feel that Nick Jervis is essential if you are serious about growing your business.

I would recommend his services to anyone who is serious about growing their firm.

I feel that Nick has totally transformed the way we now think and he is a genius in the world of marketing for law firms.

In my opinion, the consultancy offered by Nick Jervis will drive real value to your business.

Tim Weir

Having implemented a raft of improvements to our website and marketing campaigns suggested in Nick’s excellent books, I decided to contact the man himself for a one-to-one discussion.

The thirty minutes spent with Nick on that video call provided me with more business improvement tools than I could’ve hoped for. Nick even took the time to give me some insights on client conversion particular to our area of practice.

Online reviews are often brimming with trite phrases and hyperbole, but I cannot find any other way of saying that my only regret is that I didn’t contact Samson Consulting sooner.