Why Live Chat Works So Well For Law Firms

There has been no “eat out to help out” scheme for the legal profession, so as we are officially now in recession (what a surprise folks), it means you have to work out how to thrive all on your lonesome.

The good news is that the legal profession is largely thriving.Why Live Chat Works So Well For Law Firms

The stamp duty holiday has led to conveyancing departments never being busier, employment law is thriving with a lot of settlement agreements being completed and litigation has firmly woken up (there is nothing like a recession to give litigation a boost).

The only trouble is that if you operate normal business hours of, say, 9 to 5.30 pm, there are 15.5 hours each day that your law firm is closed for new business enquiries.

Yes, it is closed more than it is open.

That’s shocking, isn’t it?

The good news is that it can be open for those additional 15.5 hours with absolutely no extra effort on your part.

My clients with the best performing websites, usually converting at up to 15% (meaning that for every 100 visitors to their site, 15 of them get in touch), use my recommended Live Chat provider. This provider runs their live chat for them 24 hours a day, 7 days a week, 365 days a year.

It means that you can come into the office and discover more enquiries from clients who are interested in your services. The good news is that rather than them hitting the back button and heading off to your competition because they have already had a live chat with your agent, they will wait for your call back the next day.

More clients the easy way. That’s my kind of marketing!

Let me know if you would like an introduction.

Let me know if you would like an introduction by emailing info@samsonconsulting.co.uk with the subject line Live Chat introduction.

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Imran Ali

I have been working with Nick Jervis for well over a year now.

I am a subscriber to the Marketing for Solicitors Service which has taught me integral techniques and tricks of the trade to grow my firm.

I can honestly say that Nick Jervis taught me a number of techniques that I would not ordinarily have thought of.

I feel that Nick Jervis is essential if you are serious about growing your business.

I would recommend his services to anyone who is serious about growing their firm.

I feel that Nick has totally transformed the way we now think and he is a genius in the world of marketing for law firms.

In my opinion, the consultancy offered by Nick Jervis will drive real value to your business.

Vinay Tanna

As a medium sized Law Firm we have been dealing with Nick for a good few years now – his assistance and support delivered in a friendly but professional way has been invaluable; added to this, coming from a legal background he has a firm understanding of what solicitors require.

At our initial meeting with Nick he advised on various marketing strategies including simple changes to our website that would enhance traffic to the site.

We are now working on a new marketing project and know, as always, we are in safe hands.

Chris Thomas

As usual with Nick he was super informative and helpful and gave me some very good tips for me to go forward with. He exudes positivity and makes dealing with him a pleasure. Also gave me a steer in helping two other contacts I have who may be able to use his services

Michael Birch

Less than a year ago I asked Nick to help me grow our practice by making the telephone ring.

He’s certainly done that and much more.

The improvements are incredible and Nick has guided me through the many challenges of scaling up, not least the need for a client focused approach.

This has allowed me to start the next phase; organising the practice to ensure a better lifestyle balance for all of us, whilst we continue to grow.

Chris Rennie

Nick takes a no-nonsense approach, cuts the fluff and gets straight to the point – which is an approach that you see very little nowadays in the world of marketing where you have many gurus with complex approach that most probably never work. I look forward to working with Nick.