Why Live Chat Works So Well For Law Firms

There has been no “eat out to help out” scheme for the legal profession, so as we are officially now in recession (what a surprise folks), it means you have to work out how to thrive all on your lonesome.

The good news is that the legal profession is largely thriving.Why Live Chat Works So Well For Law Firms

The stamp duty holiday has led to conveyancing departments never being busier, employment law is thriving with a lot of settlement agreements being completed and litigation has firmly woken up (there is nothing like a recession to give litigation a boost).

The only trouble is that if you operate normal business hours of, say, 9 to 5.30 pm, there are 15.5 hours each day that your law firm is closed for new business enquiries.

Yes, it is closed more than it is open.

That’s shocking, isn’t it?

The good news is that it can be open for those additional 15.5 hours with absolutely no extra effort on your part.

My clients with the best performing websites, usually converting at up to 15% (meaning that for every 100 visitors to their site, 15 of them get in touch), use my recommended Live Chat provider. This provider runs their live chat for them 24 hours a day, 7 days a week, 365 days a year.

It means that you can come into the office and discover more enquiries from clients who are interested in your services. The good news is that rather than them hitting the back button and heading off to your competition because they have already had a live chat with your agent, they will wait for your call back the next day.

More clients the easy way. That’s my kind of marketing!

Let me know if you would like an introduction.

Let me know if you would like an introduction by emailing info@samsonconsulting.co.uk with the subject line Live Chat introduction.

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Mark Shepherd

I have worked with Nick for many years. He is an excellent consultant and helps law firms and businesses attract the clients they are looking for. Highly recommend.

Emerson Scotland

Brilliant, insightful and a great discussion. Nick certainly knows his stuff and makes you feel at ease.

Tim Bishop

As the owner of a small to medium-sized law firm, I have found that Samson Consulting’s Marketing4Solicitors monthly newsletter has proved absolutely invaluable throughout the last three years or so. Of all the marketing advice I’ve had over the years, this has proved by far the best value – bringing us tens of thousand of pounds of extra work every year.

One of the best tricks Nick Jervis [who owns Samson Consulting] uses, is not only to identify the kind of marketing actions a small or medium-sized business can take themselves, but he also explains why it works and most importantly then takes you through, step-by-step exactly what you need to do. As someone who is passionate about growing my business, I really look forward to receiving Nick’s excellent newsletter every month.

It’s worth pointing out that initially I was sceptical about his promises – so many marketing businesses promise the earth. But within a couple of months I was absolutely convinced he was right and I have been hooked ever since.

I recommend Nick Jervis and Samson Consulting without any hesitation whatsoever.

Anthony McCarthy

Nick gives simple and clear advice which makes sense.

In a field full of smoke and mirror merchants he is the real deal.

His book, content and webinars are first class.

Highly recommended.

Michael Birch

Less than a year ago I asked Nick to help me grow our practice by making the telephone ring.

He’s certainly done that and much more.

The improvements are incredible and Nick has guided me through the many challenges of scaling up, not least the need for a client focused approach.

This has allowed me to start the next phase; organising the practice to ensure a better lifestyle balance for all of us, whilst we continue to grow.