Why Live Chat Works So Well For Law Firms

There has been no “eat out to help out” scheme for the legal profession, so as we are officially now in recession (what a surprise folks), it means you have to work out how to thrive all on your lonesome.

The good news is that the legal profession is largely thriving.Why Live Chat Works So Well For Law Firms

The stamp duty holiday has led to conveyancing departments never being busier, employment law is thriving with a lot of settlement agreements being completed and litigation has firmly woken up (there is nothing like a recession to give litigation a boost).

The only trouble is that if you operate normal business hours of, say, 9 to 5.30 pm, there are 15.5 hours each day that your law firm is closed for new business enquiries.

Yes, it is closed more than it is open.

That’s shocking, isn’t it?

The good news is that it can be open for those additional 15.5 hours with absolutely no extra effort on your part.

My clients with the best performing websites, usually converting at up to 15% (meaning that for every 100 visitors to their site, 15 of them get in touch), use my recommended Live Chat provider. This provider runs their live chat for them 24 hours a day, 7 days a week, 365 days a year.

It means that you can come into the office and discover more enquiries from clients who are interested in your services. The good news is that rather than them hitting the back button and heading off to your competition because they have already had a live chat with your agent, they will wait for your call back the next day.

More clients the easy way. That’s my kind of marketing!

Let me know if you would like an introduction.

Let me know if you would like an introduction by emailing info@samsonconsulting.co.uk with the subject line Live Chat introduction.

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Tim Bishop

As the owner of a small to medium-sized law firm, I have found that Samson Consulting’s Marketing4Solicitors monthly newsletter has proved absolutely invaluable throughout the last three years or so. Of all the marketing advice I’ve had over the years, this has proved by far the best value – bringing us tens of thousand of pounds of extra work every year.

One of the best tricks Nick Jervis [who owns Samson Consulting] uses, is not only to identify the kind of marketing actions a small or medium-sized business can take themselves, but he also explains why it works and most importantly then takes you through, step-by-step exactly what you need to do. As someone who is passionate about growing my business, I really look forward to receiving Nick’s excellent newsletter every month.

It’s worth pointing out that initially I was sceptical about his promises – so many marketing businesses promise the earth. But within a couple of months I was absolutely convinced he was right and I have been hooked ever since.

I recommend Nick Jervis and Samson Consulting without any hesitation whatsoever.

Chris Carter

Nick has for a long time now been the go to Legal Marketing Expert offering game changing advice in a no-nonsense way.

As well as knowing what works, he will also make sure you don’t waste valuable time on initiatives that aren’t destined to chime.

Approachable, friendly and fun to deal with he will always make sure you are travelling in the right direction and on the road to success.

Can’t recommend enough!

Chris Thomas

As usual with Nick he was super informative and helpful and gave me some very good tips for me to go forward with. He exudes positivity and makes dealing with him a pleasure. Also gave me a steer in helping two other contacts I have who may be able to use his services

Tim Weir

Having implemented a raft of improvements to our website and marketing campaigns suggested in Nick’s excellent books, I decided to contact the man himself for a one-to-one discussion.

The thirty minutes spent with Nick on that video call provided me with more business improvement tools than I could’ve hoped for. Nick even took the time to give me some insights on client conversion particular to our area of practice.

Online reviews are often brimming with trite phrases and hyperbole, but I cannot find any other way of saying that my only regret is that I didn’t contact Samson Consulting sooner.

Vinay Tanna

As a medium sized Law Firm we have been dealing with Nick for a good few years now – his assistance and support delivered in a friendly but professional way has been invaluable; added to this, coming from a legal background he has a firm understanding of what solicitors require.

At our initial meeting with Nick he advised on various marketing strategies including simple changes to our website that would enhance traffic to the site.

We are now working on a new marketing project and know, as always, we are in safe hands.

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