Email Marketing Tips For Solicitors From A HR Company

I know from many years’ experience that solicitors often struggle to know what they should say to their clients when they send an email. They feel it ought to be legal advice related or solely about their service.

This week I wanted to share an example of what I consider to be excellent email marketing from a personal friend and lovely lady, Carolyne, who runs a HR company.

There are many good lessons here:

• Carolyne writes from the heart;
• She writes as if talking to a friend; and
• She isn’t writing about HR services.


Dear Nick,

I’ve now discovered the biggest deterrent to using the civil courts to sue for money owed to you: attempting to pay the trial fee so you can actually defend your case.

I’m currently in dispute with a recruitment agency about a fee that I feel I should be refunded – the candidate didn’t make it past three weeks.

They disagree, and so we’ve left it to the court to decide.

The whole thing’s been going on a while, but this week I finally got the trial date confirmation.

Along with the confirmation, I received the fee request, as well as being advised that there will be NO reminders.

If I don’t show up, I automatically LOSE and I have to pay the defendant’s costs too. This got my attention.

So, feeling that there was no time like the present, I decided to pay the trial fee immediately.

The letter told me to “pay the court”, but there were two courts mentioned – Oxford and High Wycombe.

There was a web reference so that I could find out how to pay the fee, which I clicked on to discover the useless information: “there is a fee to be paid, and it depends on what court”.

Still nothing about HOW to pay it.

So, trying to avoid ringing Oxford County Court, as that was such a pleasant experience when I rang them last time, I rang the central money claims number.

They explained that I couldn’t pay them, I had to pay the court, and as the hearing would be taking place in High Wycombe, that would be the court I needed to pay.

After googling the number of the court (money claim were unable to give it to me), I rang them and got a very short message saying “If you are getting this message, all our operators are busy. Please try again later”, and hung up on me!

No waiting in the queue, nothing.

I rang back 30 seconds later, and amazingly got straight through to someone.

Who informed me that I had to pay Oxford, and – again – could not give me the number.

I rang Oxford, which is never fun, because their “Press 1 for X” system is even worse that British Telecoms.

After guessing the correct number, I did get to speak to a person, who was then able to put me through to another person who was happy to take my money.

But what a palaver!

45 minutes of calling, waiting in telephone queues, redialling, and on and on.

Anyone less bloody-minded might have given up!

And although the system might well deter people “trying it on”, it could also deter people who have a genuine case, but are not au fait with the difficulties of dealing with the Courts.

The Court would probably claim the information is all perfectly understandable and easy to access.

Their users would disagree.

How are you speaking to YOUR customers? In their language or yours? Are you making it easy for them to move through your purchasing system or are they thwarted at every turn?

At least I have my court date now, although the wheels turn amazing slowly: it is 14 months after the event occurred. Not a quick fix in anyone’s book!

Best regards
Carolyne Wahlen
Director, Gap HR

If you would like to receive Carolyne’s emails on a regular basis (I do and I read every one of them Email Marketing Tips For Solicitors From A HR Consultantbecause they are very entertaining), you can sign up here:


Next week I am going to give you one of the shortest yet most effective email templates that you can copy and use immediately to generate business for your law firm. The following week I will explain how and why it is so effective.

In my 25+ years of marketing I have not seen a more effective email template. Please look out for it!

In the meantime, if you would like my email marketing set up guide, completely free of charge (no email sign up), it is here: //


Email Marketing For Solicitors – Click Here: >>

Iain MacDonald

Excellent consultation very practical and straight forward planning, positively and optimistically reimagining a small law firms prospects.

Chris Thomas

As usual with Nick he was super informative and helpful and gave me some very good tips for me to go forward with. He exudes positivity and makes dealing with him a pleasure. Also gave me a steer in helping two other contacts I have who may be able to use his services

Imran Ali

I have been working with Nick Jervis for well over a year now.

I am a subscriber to the Marketing for Solicitors Service which has taught me integral techniques and tricks of the trade to grow my firm.

I can honestly say that Nick Jervis taught me a number of techniques that I would not ordinarily have thought of.

I feel that Nick Jervis is essential if you are serious about growing your business.

I would recommend his services to anyone who is serious about growing their firm.

I feel that Nick has totally transformed the way we now think and he is a genius in the world of marketing for law firms.

In my opinion, the consultancy offered by Nick Jervis will drive real value to your business.

Chris Rennie

Nick takes a no-nonsense approach, cuts the fluff and gets straight to the point – which is an approach that you see very little nowadays in the world of marketing where you have many gurus with complex approach that most probably never work. I look forward to working with Nick.

Anthony McCarthy

Nick gives simple and clear advice which makes sense.

In a field full of smoke and mirror merchants he is the real deal.

His book, content and webinars are first class.

Highly recommended.